Terms and Conditions

Ruislip Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Ruislip Man and Van provides removal, man and van, transportation, and related services within its service area. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, firm or company who requests or receives the services from Ruislip Man and Van.

We, us, our means Ruislip Man and Van, the provider of the removal and man and van services.

Services means any removal, man and van, transport, loading, unloading, packing, or related services supplied by us to the client, whether for domestic or commercial purposes.

Goods means any items, property, or belongings which are the subject of the services.

Contract means the agreement between the client and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.

2. Scope of Services

We provide man and van and removal services for domestic and commercial clients, including collection, loading, transportation, and unloading of goods. Services may be provided within the local area and to other destinations within the United Kingdom, subject to agreement at the time of booking.

The specific details of the services, including vehicle size, number of operatives, collection and delivery addresses, and approximate timings, will be agreed with the client at the booking stage and confirmed verbally or in writing.

3. Booking Process

3.1 All bookings are subject to availability. A booking is only confirmed when we have accepted your request for services and you have accepted any quotation or price provided by us.

3.2 When making a booking, you must provide accurate and complete information, including but not limited to:

Full collection and delivery addresses, with any access restrictions or parking limitations.

Details of the goods to be moved, including approximate volume, any unusually heavy or bulky items, and any fragile or high-value items.

Dates and preferred time windows for collection and delivery.

Requirements for additional services such as packing, dismantling or reassembly.

3.3 Any quotation or estimated price is based on the information you provide. If the actual work differs from the information given at the time of booking, we reserve the right to amend the price accordingly.

3.4 We may request photographs or item lists to assist in assessing the size of the move and access conditions. Failure to provide sufficient information may result in additional charges or an inability to complete the services as initially agreed.

4. Prices and Payments

4.1 Prices may be quoted as a fixed price for the job or as an hourly rate, depending on the nature of the work. The pricing structure will be made clear before you confirm your booking.

4.2 Unless otherwise stated, prices are exclusive of congestion charges, tolls, parking fees, ferry charges, and similar costs. These additional costs, where applicable, will be payable by the client.

4.3 We may require a deposit to secure your booking. The amount and due date of any deposit will be communicated during the booking process. Deposits are generally non-refundable, except as set out in the cancellation provisions below.

4.4 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment of the full balance is due on completion of the services on the day of the move. We may refuse to unload goods until payment has been made in full.

4.5 We reserve the right to charge interest on overdue sums at the statutory rate applicable from time to time, accruing daily until payment is made in full.

5. Client Responsibilities

5.1 You are responsible for ensuring that:

All goods are properly packed and ready for transport, unless we have agreed to provide packing services.

All items to be moved are clearly identified and accessible to our team.

Any necessary permissions for parking or access at both collection and delivery points are obtained in advance.

5.2 You must be present, or arrange for a responsible representative to be present, at the collection and delivery addresses for the duration of the services, to provide instructions and sign any relevant documentation.

5.3 You are responsible for securing any necessary approvals from building management, neighbours, or local authorities for access or the use of lifts and common areas.

5.4 It is your responsibility to remove any personal documents, jewellery, money, and other small valuables from the goods prior to the move. We do not accept responsibility for such items unless specifically agreed in writing.

6. Access, Parking and Delays

6.1 You must inform us in advance of any access issues at the collection or delivery addresses, such as restricted widths, height limits, stairs, distance from parking to the property, or absence of lifts.

6.2 You are responsible for arranging adequate parking and for covering any parking charges or penalties incurred as a direct result of your failure to arrange suitable parking.

6.3 If we are delayed or unable to complete the services due to access restrictions, inaccurate information, or circumstances beyond our reasonable control, we may charge for waiting time or additional time spent on the job at our standard rates.

7. Cancellations and Amendments

7.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. Cancellations are only effective when acknowledged by us.

7.2 We may apply the following cancellation charges, based on the notice period before the scheduled start time of the services:

More than 7 days notice: deposit may be retained but no further charges will usually apply.

Between 48 hours and 7 days notice: up to 50 percent of the quoted price may be charged.

Less than 48 hours notice or on the day: up to 100 percent of the quoted price may be charged.

7.3 Changes to dates, times, addresses, or the nature or volume of goods may affect the price and availability. We will endeavour to accommodate amendments but cannot guarantee that changes can be accepted.

7.4 We reserve the right to cancel or postpone the services in the event of unsafe conditions, severe weather, vehicle breakdown, staff illness, or other events beyond our reasonable control. In such cases we will seek to rearrange the services at a mutually convenient time or offer a refund of any sums paid for services not yet provided.

8. Items We Do Not Carry

8.1 We do not carry or store the following prohibited items:

Explosives, flammable or hazardous materials, including gas cylinders, paints, solvents, fuels, or chemicals.

Illegal substances or items obtained unlawfully.

Firearms, ammunition, or weapons of any kind.

Livestock, pets, plants requiring special care, or perishable food items likely to spoil.

8.2 If such items are included in your goods without our knowledge, we shall not be liable for any loss, damage, or consequences arising from their presence, and we may remove or dispose of them without incurring any liability to you.

9. Waste and Disposal Regulations

9.1 We operate in accordance with applicable United Kingdom waste and environmental regulations. We are not a general rubbish clearance company, and our services focus on the removal and transport of household and office goods.

9.2 Where we agree to remove unwanted items or waste, this will be carried out in compliance with relevant laws. We may refuse to take items that are classed as hazardous or specialist waste, or which require specific licences or handling procedures.

9.3 You confirm that any items you ask us to dispose of are your property and that you have the right to instruct their disposal. You remain responsible for any penalties or legal consequences arising from incorrect classification or unlawful disposal of items instructed by you.

9.4 Additional charges may apply for disposal, recycling, or transfer station fees. These charges will either be included in a quotation or clarified separately where applicable.

10. Our Liability

10.1 We will exercise reasonable care and skill in providing the services. However, our liability for loss of or damage to goods is subject to the limitations set out in this section.

10.2 We shall not be liable for:

Loss or damage arising from your failure to adequately pack or protect goods, unless we have undertaken packing.

Loss or damage to fragile items, including glass, mirrors, or electronics, where such items were not properly protected or declared to us in advance.

Loss or damage resulting from wear and tear, inherent defects, or pre-existing damage.

10.3 Our total liability for any claim arising out of or in connection with the services, whether in contract, tort, or otherwise, shall be limited to a reasonable sum considering the value of the goods moved and the price paid for the services. We may, at our discretion, repair or replace damaged items or offer compensation up to an agreed limit.

10.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of opportunity, or loss of enjoyment, even if we have been advised of the possibility of such loss.

10.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded.

11. Timeframes and Delays

11.1 Any time or date given for starting or completing the services is an estimate only and is not guaranteed, unless expressly agreed in writing as essential.

11.2 We are not liable for delays caused by traffic, road closures, weather conditions, police or local authority interventions, or other events beyond our reasonable control.

11.3 If delays occur that significantly extend the time required to complete the services, we may charge for additional time at our standard hourly rates.

12. Insurance and Risk

12.1 While we take care to protect your goods, you are strongly advised to arrange appropriate insurance cover for your belongings during transit and handling, particularly for high-value items.

12.2 Risk in the goods remains with you at all times. Our liability is limited as set out in these Terms and Conditions and does not replace or act as comprehensive insurance cover.

13. Complaints

13.1 If you are dissatisfied with any aspect of the services, you should raise your concerns with our team as soon as possible so that we have an opportunity to resolve any issues on the day.

13.2 Any formal complaint should be submitted within a reasonable period after completion of the services, providing clear details of the issue and any supporting evidence. We will review complaints and respond within a reasonable timeframe.

14. Data Protection and Privacy

14.1 We will collect and use your personal information only for the purposes of managing your booking, providing the services, processing payments, and communicating with you in relation to your move and associated services.

14.2 We will handle your personal information in accordance with applicable data protection laws in the United Kingdom. We will not sell your personal information to third parties.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall remain in full force and effect.

16.2 No variation of these Terms and Conditions shall be effective unless it is agreed in writing by us.

16.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent.

16.4 Our failure or delay in enforcing any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.